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Returns & Exchanges

While we’re sure you’ll love what you’ve ordered, if you’d like to return an item for a refund or an exchange, follow the relevant instructions below.

Returns
Exchanges
Problems with your order


Returns

Any items returned to us must be in their original condition –if they’re not, we may be unable to accept them. Where reasonable care hasn’t been taken with any items, we reserve the right to refund you infull, less any amounts due by way of compensation to either repair the goods or cover any loss.
Clothing: When trying on clothing, please ensure that you are not wearing any fragrance, make-up or deodorant that may leave a scent or mark.
For hygiene reasons, swimwear and underwear can only be returned if the protective seal is still intact. Non-Returnable Products: For hygiene, safety and security reasons, earrings and personal grooming products cannot be returned for refund or exchange.

Please note that delivery and handling charges are non-refundable.

How to make a return:

Firstly tell us why you want to return your purchase by filling inthe returns reason in the relevant field of your deliverynote. Then send the goods you wish to return, along with the note to:

Ted Baker Returns Department
c/o Future Forwarding Company
Airlogistics Center
5356 Georgia Highway 85
Suite 400
Forest Park, GA 30297

Items must be returned within 28 days of order receipt. There is a returns label enclosed with your order which you can use to send the goods back if you are sending them from the United States. If you choose to use it we will deduct $7 from the amount we credit back to you.

If you don’t use the UPS returns label, you’ll need to arrange the return postage and for safety, we would recommend you use a recorded delivery service and keep the proof of postage. Your parcel is your responsibility until it reaches us. We cannot accept liability for goods that get lost or damaged in transit back to us. Please also note that you will be liable for any customs or duty charges if applicable for your return.

As long as any goods you send back to us are in their original condition, we will refund your purchase within 7 working days of receiving your package. Note that your bank might need longer to process the credit back to your account though. Internationally this can take up to 30 days.

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Exchanges

If you’d like to exchange an item, you should call us on +1 6193319553* to reserve your exchange items. You’ll need to have your original order number and the name of the item you wish to exchange for to hand.
You can only exchange items for the same price. We cannot exchange items for a higher or lower value than your return item. Once we have received the returns items back we will send out your exchange items.


Problems with your order

It doesn’t happen often, but sometimes we make a mistake. If we’ve made one with your order or you have any issues with the goods themselves, the first thing to do is contact Ted’s Online Customer Service Team on+1 619 3319553* or webenquiries.usa@tedbaker.com

If your delivery note has gone walkies, don’t worry. Just email webenquiries.usa@tedbaker.com and we’ll send you a new one. Once you have it, be sure to fill the note in carefully, clearly explaining the problem with the item(s) being returned.

If your order was incorrectly packed or an item was faulty and you want a replacement, we’ll simply send you the correct item(s) or a new version of what you ordered. We’ll also refund your original delivery charge and any costs you incur returning the item(s). We obviously won’t charge you for the delivery of the correct item(s) either. Exchanges will not be made until we receive the original prodct(s)back, this includes faulty items. 

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Important Note
All items must be returned to us in their original condition. With this in mind, please follow the instructions below – failure to do so may result in Ted Baker being unable to accept a return.

Clothing: When trying on clothing, please ensure that you are not wearing any fragrance or deodorant that may leave a scent or mark.

Jewellery and Watches: Avoid contact with perfume, deodorant, hairspray or water. Avoid scratches by storing in a non-abrasive box or pouch. Handle with care and do not apply unnecessary force.

Footwear: Footwear will only be accepted if returned to us unworn and in its original unmarked and undamaged box.
 

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