You’re currently on Ted’s US website, which means that orders placed here can only be delivered to North, Central and South America. Unfortunately there are a few countries that we don’t deliver to, a list of which can be found here.
If you want your purchases delivered to another country, then you should change the region through the link at the top left of this page next to our logo.
Getting your goods to you safely and swiftly is of utmost importance to us, which is why we entrust all our deliveries, home and abroad, to UPS.
As you’d expect, delivery prices and times depend on your location and how quickly you’d like to receive your order. Generally, if you place an order before midday, we’ll process it the very same day. If it’s after midday, the order won’t be processed until the following day. If it’s a Friday afternoon or a weekend, it won’t be processed until Monday. Note that all times referred to are in EST.
Delivery options available in the US
|Delivery Service||Cost||Estimated Delivery Time|
|Standard||$9.00||1-5 working days|
|2 Days from date of despatch
||$18.00||Order must be placed before 12 noon EST|
| Overnight/Next day
||$27.00||Next day delivery if your order is placed before 12 noon EST
|To deliver to Hawaii, Alaska or Puerto Rico, we need to charge a bit more. Delivery charges for these areas are as follows|
|Standard||$18.00||1-5 working days|
|2 Days from date of despatch
||$27.00||Order must be placed before 12 noon EST|
|Overnight/Next day||$45.00||Next day delivery if your order is placed before 12 noon EST
*NB – We cannot specify the exact time of your delivery, just the possible timeframe. Additionally, deliveries will not be made on Saturdays or Sundays, or on public holidays. Well, everyone deserves a break once in a while.
- International delivery will be by air and has a 1 – 3 day delivery timeframe from point of dispatch
- For deliveries to Canada we also offer a standard ground service which takes 2 – 6 days for delivery ($19)
|North America||Express Air|
|Antigua and Barbuda||$68.00|
|British Virgin Islands (UK)||$68.00|
|Cayman Islands (UK)||$68.00|
|Netherlands Antilles (Netherlands)||$68.00|
|Saint Barthélemy (France)||$68.00|
|Saint Kitts and Nevis||$68.00|
|Saint Martin (France)||$68.00|
|Saint Vincent and the Grenadines||$68.00|
|Trinidad and Tobago||$68.00|
|Turks and Caicos Islands (UK)||$68.00|
|U.S. Virgin Islands (USA)||$68.00|
|South America||Express Air|
For international orders, you may need to pay customs or import duties on your order once it reaches your homeland. These charges are out of our control and we have no way of predicting what they may be. As such, we cannot be held responsible for them. Customs policies vary widely from country to country. So if you’d like more information, your best course of action would be to contact your local customs office. Customs can also delay the delivery of orders. Again, this is out of our hands.
If your order’s taking longer than expected or you want to find out when it will arrive, you can check its progress at www.ups.com. Simply enter your tracking number in the box where you can track your parcel. Your tracking number will be sent to you via email when your order is dispatched. You can also find it by logging into your account and viewing your order history.
Alternatively, if your order is severely overdue, please contact our Online Customer Service Team on +1 619 331 9553* or email them on firstname.lastname@example.org. Either way, you’ll need to quote your order number.
*Excluding public holidays.
Sorry, but at the moment we don’t deliver to Cuba, Haiti, Guatemala, Ecuador or Suriname.
While we’re more than happy to deliver your order to your place of work, there are a few exceptions. For reasons out of our control, we can’t deliver to any of the following: